This updated resource has been created to help families feel informed, supported, and confident throughout their Out of School Hours Care experience with us. Inside, you will find clear and practical information about how our services operate, what you can expect day to day, and how we work in partnership with families to support children’s wellbeing and development.
The handbook includes helpful information about:
- What to expect when joining a St Nicholas OOSH service
- Our approach to providing safe, engaging, and age-appropriate experiences
- How our Before School, After School, and Vacation Care programs work
- Fees, enrolment, and the Child Care Subsidy
- How we prioritise children’s health, safety, and wellbeing
- Communication channels between families and our service teams
- How families and educators work together to support children in their learning and leisure time
The new Family Handbook reflects our commitment to delivering high-quality care and positive experiences for children across all St Nicholas OOSH services. It brings together everything families need to understand how our services operate and how we support children in safe and nurturing environments.
You can view the new handbook online here.
We encourage all families to take a moment to read through the handbook and familiarise themselves with the valuable information it contains. Whether you are new to our community or have been with us for some time, it is a helpful guide to navigating your St Nicholas OOSH experience.
