Frequently Asked Questions
Find clarity and insights for your questions
Enquire now
How do I enrol my child at a St Nicholas Early Education centre?
Enrolling your child at a St Nicholas Early Education centre is easy. Simply submit an enquiry for your centre of choice through our website and a friendly member of the team will be in contact within 48 hours.
All enquiring parents/carers are invited to visit their centre of choice for a private tour with their family at a time that mutually suits within business hours.
If your desired care days are available, you will be sent an offer of enrolment through My Family Lounge, which you can accept. If your desired care days are not available, you will be invited to sign up to the centre’s waitlist to be advised when a vacancy opens up.
What can I expect from a centre tour?
At St Nicholas Early Education, a centre tour is a valuable opportunity for you to explore our facilities, learn about our programs and ask any questions you may have about our curriculum, policies and procedures.
During the tour, you can expect to:
Meet the Centre Director – The Centre Director will welcome you and your child and provide you with a brief overview of the centre’s background, philosophy and programs.
Observe our environments – You will be shown around the rooms where you will see our highly qualified and experienced educators in action, engaging children in a range of educational experiences.
Experience our facilities – You will be shown the outdoor play areas, and any other facilities.
Learn about our curriculum – You will discover our educational program and how we implement it in the rooms to ensure optimal learning outcomes for your child.
Ask questions – Throughout the tour, we encourage you to ask any questions that you may have about our programs, policies, procedures and any other aspects of the centre that you would like to know more about.
By the end of the tour, you should have a good understanding of our approach to early education and whether St Nicholas Early Education is the right fit for your child.
What can I expect from my child’s first day at a St Nicholas centre?
At St Nicholas Early Education, we understand that the first day of care can be both exciting and overwhelming for both children and parents. We strive to ensure that the first day at one of our centres is a positive experience for everyone involved.
Parents can expect a warm welcome from our friendly staff who will be there to greet you and your child/ren upon arrival. Our educators will introduce themselves and guide you through the orientation process, helping you to feel comfortable and informed about what to expect.
During the first day, your child will be introduced to their new environment, meet their educators and the friends in their room, and be encouraged to participate in a range of experiences. Our dedicated educators will work to create a safe and nurturing environment where your child can explore, learn and flourish.
We also encourage parents to provide us with any additional information about their child, including their likes and dislikes, their routines and any special needs they may have. This helps us to create a learning plan that meets the individual needs of each child.
At the end of the day, our educators can provide you with a summary of your child’s day, including information about what they learned, who they played with and any special moments they had. This will give you an insight into your child’s day and help you to stay informed about their progress.
I’ve been put on a waitlist. How long can I expect to wait until a place becomes available?
It depends. St Nicholas Early Education is our region’s leading provider of early childhood education and care, and there are sometimes waiting lists for certain age groups and centres. We recommend getting in contact with your centre of choice well before you require care to secure your child’s place.
What is included in the cost of care?
Provided:
To bring:
My fees have increased. Why?
At St Nicholas Early Education, we understand that the cost of child care can be a significant expense for families. We are committed to keeping our fees as low as possible while still providing high-quality care and education to children.
Fees at our centres may increase to ensure that we can continue to provide the best possible care and education to your child. The cost of running an early education centre increases each year, with rising expenses such as the wages and professional development of our educators, rent, resources and consumables.
However, we strive to keep these fee increases to a minimum and provide ample notice to parents before any changes take effect. We believe in being transparent about our fees and the reasons behind any increases, so you can plan and budget accordingly.
We are also Child Care Subsidy (CCS) approved to help ease the financial burden of child care fees for families.
At St Nicholas Early Education, we are committed to providing exceptional care and education to children and we believe that our fees reflect the value of our services. We will continue to work hard to keep our fees affordable and ensure that families have access to high-quality child care services.
Who can access the Child Care Subsidy?
You need to meet some requirements to get CCS.
This subsidy is paid to your child care provider to reduce the fees you pay.
You may be eligible if you or your partner meet all of the following:
Your child must also meet the following criteria:
If your child attends secondary school, you may still be eligible if they require supervision. They must be either:
In these circumstances, you must provide evidence why your child can’t be unsupervised. This may include evidence of your child’s disability. You also need to confirm an adult cannot care for your child during this time.
Each person that’s liable to pay child care fees will need to apply for this subsidy and meet these criteria.
Some families can get Additional Child Care Subsidy, which is an additional payment on top of CCS to provide extra support with child care fees.
There are 3 different types of Additional CCS that you can apply for if you are either:
How much Child Care Subsidy can I claim?
The amount of CCS you can get depends on your circumstances.
Use our CCS calculator on this page to estimate how much CCS you can get.
The amount of CCS you’re eligible for depends on the following:
The amount of subsidised child care you can access each fortnight applies to each child.
How do I claim the Child Care Subsidy?
For a comprehensive guide on how to claim the CCS, click here.
What kind of curriculum do you offer at St Nicholas Early Education Centre?
At St Nicholas Early Education, we offer a child-led and play-based curriculum that is based on the Early Years Learning Framework (EYLF). Our curriculum is designed to provide a holistic and child-centered approach to learning, which focuses on the development of the whole child. We provide a range of learning experiences that encourage children to explore, experiment and discover, while also developing their language, literacy and numeracy skills. Our programs include specialised experiences such as music and movement, language and literacy, and outdoor play, to support children’s learning and development. We also use a range of assessment methods, including observation, documentation and reflection, to assess children’s learning and development and to plan for their ongoing growth.
What kind of programming and experiences do you offer at St Nicholas Early Education?
At St Nicholas Early Education, we offer a range of programming and experiences that are designed to support children’s learning and development across different areas. Here are some examples of the programming and experiences we offer:
St Nicholas offers a comprehensive and holistic approach to children’s learning and development. Our programming and experiences are designed to support children’s physical, cognitive, social, emotional and language development.
Can you tell me more about the daily routines and schedules my child will follow at the centre?
At St Nicholas Early Education, we follow a daily routine and schedule that is tailored to the age and developmental needs of the children. Our routine includes a range of experiences, such as indoor and outdoor play, quiet play, group times, music and movement, and art experiences. We also provide nutritious meals and snacks throughout the day, which are included in the cost of care.
How do you ensure that my child is safe and well-cared for while at the centre?
At St Nicholas Early Education, the safety and wellbeing of your child is our top priority. We have established policies and procedures in place to ensure your child is safe and well cared for at all times. Some of the measures we take include:
By implementing these measures, we strive to provide a safe and nurturing environment for your child to learn, grow and thrive at St Nicholas Early Education.
How do you communicate with parents about their child’s progress and development?
As an educator, communicating with parents about their child’s progress and development is essential to ensure a positive learning experience for the child. One approach to facilitating this communication is the St Nicholas Early Education’s Floorbook Approach.
St Nicholas’ Floorbook Approach is a method of documentation and communication used in early years settings. It involves creating a physical book that documents a child’s learning journey, including their interests, achievements, and developmental milestones. Our educators regularly update the Floorbook with observations, photographs and notes about the children’s learning experiences. This can include their participation in experiences, social interactions with peers, and any challenges they may be facing.
Another way we communicate with our families is through the use of children’s portfolios, which are collections of a child’s work and accomplishments over time. This can include artwork, work samples and other projects that showcase the child’s development and growth. Portfolios provide a tangible representation of the child’s progress and are available for parents and carers to view at any time.
Daily conversations with parents are also an important way to communicate about a child’s progress. Educators can use these conversations to provide updates on the child’s learning experiences, discuss any challenges or concerns and answer any questions that parents may have.
In addition, regular email updates can be a useful tool for communicating with parents. These updates can provide information about upcoming experiences, share photos of the child’s learning experiences and highlight any areas of progress or growth.
By using a variety of means of communication, our educators can ensure that parents have a comprehensive understanding of their child’s learning journey and can work collaboratively to support their child’s growth and development.
Are there opportunities for parent/carer involvement in the centre’s programming and experiences?
Yes, there are plenty of opportunities for parent/carer involvement in St Nicholas Early Education’s programming and experiences. We believe that parents/carers are an essential part of their child’s early education and development, and we welcome their participation and support in our community.
Some of the ways parents/carers can get involved include:
We encourage parent/carer involvement and believe that it plays a crucial role in fostering a sense of community and supporting children’s learning and development.
How do you accommodate children with special needs or learning differences?
St Nicholas Early Education strives to provide a welcoming, inclusive and supportive environment for all children, including those with special needs or learning differences. To accommodate these children, we have a range of strategies in place, such as individualised education plans, highly qualified educators, inclusive learning environments, assistive technology and ongoing assessments and evaluations. Our goal is to ensure that every child can learn and grow to their fullest potential in a safe and nurturing environment.
What kind of qualifications and training do your staff have?
At St Nicholas Early Education, we understand that our staff are our first and most valuable resource when it comes to our delivery of high-quality early education and care, which is why all our centres are staffed by passionate and qualified early childhood educators, with educator-to-child ratios in accordance with the requirements set out by the National Quality Framework (NQF).
Our centre teams are made up of certificate III, diploma and degree-qualified educators. We also support work-based and school-based trainees beginning their career in early education, who do not count towards our required staffing ratios.
All staff are offered regular professional learning opportunities through St Nicholas Pathways. All opportunities are designed to support our staff in building their skills and career through workshop-style sessions facilitated by either a Pathways Trainer and Assessor, internal specialist, or an external subject matter expert.
What is your approach to behaviour management at your centre?
At St Nicholas Early Education, we believe in fostering a positive and respectful learning environment where children can thrive and develop to their fullest potential. Our approach to behaviour management is based on a philosophy of promoting social and emotional growth through positive reinforcement, effective communication and setting clear expectations and boundaries.
Here are some key aspects of our approach:
How do I enrol my child at a St Nicholas OOSH service?
Enrolling your child at a St Nicholas OOSH service is easy. Simply submit an online booking request for your service of choice through our website and a friendly member of our Admin and Client Services team will be in contact within 48 hours.
Once your booking has been confirmed, you will receive an email from the Nominated Supervisor at your service with your confirmed days.
Once finalised, your bookings will also show up on the ‘Bookings’ tab of the Xplor app. If your desired care days are not available, you will be invited to sign up to the service’s waitlist to be advised when a vacancy opens up.
All enquiring parents/carers are welcome to visit their service of choice for a tour with their family at a time that mutually suits within business hours.
What can I expect from my child’s first day at a St Nicholas OOSH service?
The first day at St Nicholas OOSH can be an exciting and nerve-wracking experience for both the child and the parent/carer. At St Nicholas OOSH, we understand that every child is unique, and we strive to create a nurturing and supportive environment that helps each child settle in comfortably and enjoy their time with us.
On your child’s first day, they will be greeted by our friendly and experienced staff members who will welcome them and show them around the premises. We will introduce your child to their educators and help them get familiar with the daily routine, facilities and experiences that are available to them.
We encourage parents/carers to provide us with as much information as possible about their child’s interests, strengths and any specific needs they may have. This helps us tailor our approach to meet each child’s individual needs and interests.
Throughout their session, your child will have the opportunity to participate in a range of fun and engaging experiences that promote their social, emotional and physical development. We provide a wide variety of experiences, including sports, arts and crafts, music and games, to keep your child entertained and stimulated.
We also provide nutritious snacks and meals throughout the day, ensuring your child is well-fed and energised.
We understand that separation anxiety can be a common issue for children on their first day and we are well-equipped to manage this. Our educators are experienced in helping children cope with separation anxiety, and we will work with you to ensure a smooth transition for your child.
You can expect your child’s first day at St Nicholas OOSH to be a positive and enjoyable experience. Our goal is to provide a safe, nurturing and engaging environment that helps your child thrive and develop their full potential.
I’ve been put on a waitlist. How long can I expect to wait until a place becomes available?
It depends. St Nicholas OOSH is our region’s leading provider of out-of-school-hours care and there are sometimes waiting lists for certain services. We recommend submitting a booking request form well before you require care to secure your child’s place.
What is included in the cost of care?
Provided:
To bring:
My fees have increased. Why?
At St Nicholas OOSH, we understand that the cost of care can be a significant expense for families. We are committed to keeping our fees as low as possible while still providing high-quality care and education to children.
Fees at our services may increase to ensure that we can continue to provide the best possible care and education to your child. The cost of running a out of school hours care service increases each year, with rising expenses such as staff wages and supplies.
However, we strive to keep these fee increases to a minimum and provide ample notice to parents before any changes take effect. We believe in being transparent about our fees and the reasons behind any increases, so you can plan and budget accordingly.
We are also Child Care Subsidy (CCS) approved to help ease the financial burden of child care fees for families.
At St Nicholas OOSH, we are committed to providing exceptional care and education to children and we believe that our fees reflect the value of our services. We will continue to work hard to keep our fees affordable and ensure that families have access to high-quality child care services.
Who can access the Child Care Subsidy?
You need to meet some requirements to get CCS.
This subsidy is paid to your child care provider to reduce the fees you pay.
You may be eligible if you or your partner meet all of the following:
Your child must also meet the following criteria:
If your child attends secondary school, you may still be eligible if they require supervision. They must be either:
In these circumstances, you must provide evidence why your child can’t be unsupervised. This may include evidence of your child’s disability. You also need to confirm an adult cannot care for your child during this time.
Each person that’s liable to pay child care fees will need to apply for this subsidy and meet these criteria.
Some families can get Additional Child Care Subsidy, which is an additional payment on top of CCS to provide extra support with child care fees.
There are 3 different types of Additional CCS that you can apply for if you are either:
How much Child Care Subsidy can I claim?
The amount of CCS you can get depends on your circumstances.
Use Services Australia’s CCS estimator to find out how much CCS you may get.
The amount of CCS you’re eligible for depends on the following:
The amount of subsidised child care you can access each fortnight applies to each child.
How do I claim the Child Care Subsidy?
For a comprehensive guide on how to claim the CCS, click here.
What kind of programming and experiences does St Nicholas OOSH offer?
St Nicholas OOSH offers a range of programming and experiences to cater for the diverse interests and needs of children. Our programming includes art and craft experiences, sports, games, cooking, drama and music, and quiet time for relaxation.
What is the curriculum like at St Nicholas OOSH?
Our curriculum is designed to be engaging, age-appropriate and reflective of the interests and needs of the children we care for. We incorporate learning opportunities into all of our programming, including opportunities for children to develop social skills, emotional intelligence and creativity.
How does St Nicholas OOSH ensure the safety of the children in its care?
The safety of the children in our care is our top priority. We have comprehensive policies and procedures in place and ensure that all our staff are trained and equipped to provide a safe and secure environment for children. We also have robust child protection policies and procedures in place to ensure that children are protected from harm.
How are parents and carers involved in the programming and experiences at St Nicholas OOSH?
We encourage parents and carers to be involved in the programming and experiences at St Nicholas OOSH if they wish. We welcome feedback, suggestions and contributions from parents and carers.
Can children with special needs or disabilities attend St Nicholas OOSH?
Yes, children with special needs or disabilities are welcome at St Nicholas OOSH. We have a commitment to inclusion and strive to provide an inclusive environment for all children. We work closely with families to ensure that the individual needs of all children are met.
I’ve submitted a booking request through Xplor. How do I know if I’m booked in for Vacation Care?
Once your booking has been processed, you will receive a notification on your device from Xplor. Make sure you have your app notifications switched on to ensure you receive booking request confirmations.
You can also check to see if your bookings are confirmed through the ‘Bookings’ tab in the Xplor Home app. Tapping on a particular date shows if your child has a confirmed booking or not.
I have submitted my booking request but have not heard back. What do I do?
Following the release of our Vacation Care programs, St Nicholas often receives an extremely high volume of booking requests, which may lead to delays in confirming bookings.
If you have not received a notification confirming your booking within three (3) business days, you can check to see if your bookings have been confirmed through the ‘Bookings’ tab in the Xplor Home app.
If your booking has not appeared, contact your St Nicholas OOSH service to check on its status.
What can I do to ensure I do not experience delays in confirming my Vacation Care bookings?
The biggest causes of delays in processing a Vacation Care booking include:
To avoid delays, we recommend following the instructions provided in our How to make a Vacation Care booking with St Nicholas OOSH guide and ensuring your child/ren’s information and documentation is up to date on Xplor (if you are already enrolled) prior to submitting a booking request.
How do I change or cancel my booking?
To change or cancel a booking, please reach out to the St Nicholas OOSH service you requested a booking for.
Please note, our cancellation policy requires notice of five (5) business days for cancellation of Vacation Care bookings. If you cancel within 5 business days of your booking, you will be charged the full rate.
Why do I need to sign an excursion authority form for every excursion my child attends?
Completion of our excursion authority forms is a regulatory requirement for all parents/carers with children attending an excursion with St Nicholas OOSH as part of Vacation Care. It verifies that parents/carers are aware of the risks, transport requirements and experiences their children will be participating in as part of their chosen excursion.
Who can I contact if I have questions about Vacation Care?
For any questions you might have relating to Vacation Care with St Nicholas OOSH, you can contact your local St Nicholas OOSH service. The contact information for each of our services is available on our website.
Alternatively, you can contact our friendly Admin and Client Services team – vacationcare@stnicholasmn.org.au
My service is not offering Vacation Care these school holidays. What do I do?
Based on the availability of staff and demand for bookings, St Nicholas OOSH is not always able to offer a Vacation Care program at all our usual locations. In these instances, we invite families to request a booking at a neighbouring service by submitting an enquiry through our website – stnicks.org.au/oosh/vacation-care
We currently operate services across the Newcastle, Lake Macquarie, Maitland, Hunter and Manning regions.
What does the orientation process look like for a new student in one of St Nicholas Pathways’ programs?
The orientation process for a new student in one of St Nicholas Pathways’ programs is designed to help them understand the program requirements, familiarise themselves with St Nicholas, and establish a connection with their fellow students and key supports. It varies depending on the student’s chosen program, usually begins before their first day and includes several steps.
Firstly, new students are provided with a welcome pack that includes an employee handbook, information about the organisation, and other resources and information.
Next, new students are invited to attend an orientation session. During this session, they have the opportunity to meet their dedicated trainer and assessor, as well as other new students.
Our trainees are also assigned a dedicated in-service mentor who will guide them throughout the program. This mentor will provide support and advice about what it looks like to be an early childhood educator day-to-day in an early childhood service.
What costs are associated with each of St Nicholas Pathways’ programs?
Fees for each of St Nicholas Pathways’ programs vary depending on the unique circumstances of the student/client. For a full breakdown of fees and inclusions regarding your program of interest, please submit a formal enquiry via our website.
What support is available to students of St Nicholas Pathways?
St Nicholas Pathways provides a range of support services to students to help them achieve their academic and career goals. One of the key sources of support is our dedicated team of trainer and assessors who work closely with students to provide guidance and assistance throughout their studies.
In addition to this, St Nicholas Pathways also arranges in-service mentors for our trainees. These mentors provide additional support in their studies, helping them to develop the skills and knowledge they need to succeed as early childhood educators.
Another valuable resource for St Nicholas Pathways students is our training partner, Macquarie Community College. As a partner organisation, Macquarie Community College offers a range of support services, including consultation around assessments and tools.
What qualifications can I achieve by participating in St Nicholas Pathways’ programs?
St Nicholas Pathways offers a range of programs for individuals seeking to develop their skills and qualifications in early childhood education and care. The specific qualifications that you can achieve by participating in these programs will depend on the program you choose to enrol in and your individual goals and needs.
Some of the programs offered by St Nicholas Pathways include:
Early Childhood Immersion program – Secondary students can apply to participate in our Early Childhood Industry Immersion program, which has been designed to provide secondary students with an introduction to the early childhood education and care profession.
Early Childhood School-Based Traineeship (SBAT) program – Students who participate in our SBAT program undertake a CHC30113 Certificate III in Early Childhood Education and Care while completing their HSC.
Early Childhood CONNEX program – The CONNEX program sees Macquarie Community College, in partnership with St Nicholas Pathways, deliver a blended program of onsite (face-to-face), online and workplace-based training that leads to a nationally accredited entry-level qualification (CHC30121 Certificate III in Early Childhood Education and Care*).
Professional Learning – St Nicholas provides all our employees with access to a suite of exciting and free opportunities for professional learning, which they can register for through an exclusive online training portal.
Early Childhood Work-Based Traineeships – Trainee early childhood educators employed by St Nicholas Early Education undertake a Certificate III or Diploma in Early Childhood Education and Care while participating in paid full-time employment.
What kind of qualifications and training do St Nicholas Pathways’ Trainer and Assessors have?
St Nicholas Pathways is committed to providing high-quality training and assessment services to our learners. To achieve this goal, St Nicholas employs a team of highly qualified trainer and assessors who possess the necessary knowledge, skills, and experience to deliver effective training and assessment.
All St Nicholas Pathways trainer and assessors hold relevant qualifications and early childhood industry experience. They possess a Certificate IV in Training and Assessment or higher, which is the minimum requirement for individuals delivering vocational education and training in Australia. Additionally, they engage in regular professional learning to keep their knowledge and skills up-to-date with the latest industry standards and practices.
Moreover, St Nicholas Pathways trainer and assessors are selected based on their expertise, teaching skills, and ability to engage and motivate learners. They undergo a rigorous selection process that includes interviews and reference checks before being appointed as trainer and assessors. This ensures that they have the necessary qualifications, experience, and personal qualities to provide exceptional training and assessment services to St Nicholas Pathways learners.
How can I apply for a job at St Nicholas?
You can visit the careers page of our website to see all available positions. You can apply directly or, if you don’t see a position that suits, you can submit a general employment enquiry to speak to a member of our friendly staffing team. To find out more about how to apply, click here.
What are the minimum qualifications required to work at St Nicholas Early Education centre or St Nicholas OOSH service?
The qualifications required for each position may vary.
At St Nicholas OOSH, our staff vary from OOSH Assistants, who do not require a formal qualification other than a valid Working with Children Check, to OOSH Educators, Responsible Persons and Nominated Supervisors, who each hold either a Certificate III in Early Childhood Education and Care or a Diploma in Children’s Services qualification.
At St Nicholas Early Education, our centre teams are made up of certificate III, diploma and degree-qualified educators.
We also support work-based and school-based trainees beginning their career in early education, who do not count towards our required staffing ratios.
What are the job opportunities available at St Nicholas?
St Nicholas offers a range of job positions, including but not limited to:
St Nicholas Early Education:
St Nicholas OOSH:
St Nicholas Pathways:
What are the working hours at St Nicholas?
The working hours and conditions may vary depending on the job position and service location.
Our Early Education centers operate from Monday to Friday and opening hours may vary depending on the needs of each centre’s local families.
Our OOSH services operate from Monday to Friday for before school care, after school care and vacation care (at some services, during school holidays), and opening hours may also vary depending on the needs of each service’s local families.
Staff shifts depend on availability, preference and the needs of the service. Wherever possible, St Nicholas strives to roster flexibly to support staff work-life balance.
What benefits can I expect if I work at St Nicholas?
Those employed by St Nicholas gain access to a range of excited benefits, including:
*Certain positions only – see our careers page for more information
What does the recruitment and onboarding process look like at St Nicholas?
The flow for St Nicholas’ recruitment process is as follows:
1. Applicant submits application
2. Applicant shortlisted for interview
3. Applicant identified as preferred candidate
4. Pre-employment checks completed
5. Formal offer provided and onboarding process commences
6. Employee commences with St Nicholas
St Nicholas’ onboarding program is designed to welcome and support new employees.
Our onboarding program will:
You will be assigned a mentor during your orientation period to assist you with settling into the routines at St Nicholas.
The Director/Nominated Supervisor will meet with you during the next three months to provide a forum for mutual feedback.
The feedback will focus on:
Meeting with the Director/Nominated Supervisor will also give you the opportunity to ask questions and for your manager to provide any additional training/information about your role and functions in the service.
By entering your details you are registering your interest in enrolling your child. One of our friendly staff will be in touch shortly.
Submit an enrolment request for Before and After School Care or Vacation Care. One of our friendly team members will be in touch as soon as possible.
Please note:
Submitting an enrolment request or enquiry does not constitute a confirmed enrolment or booking. No enrolment or booking is confirmed until you have received confirmation from St Nicholas.
For casual and Vacation Care bookings, we have a 5-day cancellation policy, after which the parent/carer will be liable for their full fees for that session. For permanent bookings, we have a 2-week cancellation policy.
One-off cancellations for permanent bookings still require the parent/carer to pay their full fees for that session, unless the cancellation is permanent, in which case the family will forfeit their permanent place for that session.
Please fill out the form with your details and preferred study program. One of our friendly staff will be in touch shortly.
The latest updates from St Nicholas - Early Education, OOSH and Pathways