St Nicholas App Parent Guides

Frequently Asked Questions

• What is the St Nicholas App used for?

  The St Nicholas App, powered by OWNA, gives families access to important information about their child’s care, including communication, enrolment details, billing, sign-in and sign-out, announcements and updates.

• What can I do in the St Nicholas App?

  Families can use the app to sign children in and out, receive announcements and messages, view billing information and statements, manage enrolment information, and access updates about their child’s care.

• How do I access the St Nicholas App?

  Families will receive instructions from St Nicholas during enrolment. Please use the app version linked through your enrolment communication rather than downloading the standard OWNA app directly.

• Is my child’s information secure in the St Nicholas App?

  Yes. Information in the St Nicholas App is stored securely, and access is limited to authorised St Nicholas team members and approved family contacts.

• Where do I go if I need help with the St Nicholas App?

  St Nicholas provides app support resources for families on this page. Families can also speak with their centre or service team for further support, or contact St Nicholas via contactus@stnichoasmn.org.au.

• I am having trouble logging in. What should I do?

  Please check that you are using the email address linked to your child’s enrolment. If you are still having trouble, please refer to the guides available on this page or contact your centre or service team for support.

• Can more than one parent or carer access the app?

  Yes. Approved family contacts can access the app, provided their details are listed correctly on the child’s enrolment.

• Can I manage more than one child in the app?

  Yes. Families can manage multiple children through the app, provided each child is linked to their account.

• What if I have children at different services using the St Nicholas App?

  Families with children at different St Nicholas services may need to switch between accounts or profiles. Please refer to the relevant support guide or speak with your centre or service team for help.

• What is my PIN used for?

  Your PIN is used for secure sign-in and sign-out. This helps ensure children are signed in and out by authorised people only.

• I am having trouble setting up or using my PIN. What should I do?

  Please speak with your centre or service team. They can help. If you need to reset your PIN, simply follow the steps in this guide.

• How do I check which casual / Vacation Care days my child is booked in for?

  Please check the ‘Bookings’ tab in St Nicholas App for confirmation. If you have not received confirmation within three business days of submitting your booking, check the app and contact your service if required. For further support, please refer to the relevant support guide or contact your centre or service team.

• Why has my casual / Vacation Care booking not been accepted yet?

  Booking delays can occur if enrolment information is incomplete, CCS requirements are not finalised, or required documentation is missing. This may include medical information, action plans or other documents needed to safely support your child.

• How do I cancel or change a casual / Vacation Care booking?

  Families should contact their service to cancel or change a booking. Casual and Vacation Care bookings generally require five business days’ notice for cancellations. Permanent OOSH bookings generally require two weeks’ notice to cancel.

• How will I know when new app features are available?

  New app features will be promoted through family communications, app updates and centre or service reminders so families know what has changed, how to use it and where to access support.

• Can I provide feedback about the St Nicholas App?

  Yes. Family feedback helps St Nicholas understand what is working well and where further support or improvement may be needed. Please speak with your centre or service team if you would like to provide feedback.